Shipping Information & FAQs
At Run The Edge we try our best to process your order quickly, package your awesome swag, and send it to you in the fastest and most efficient way possible. Since we are a small team, we often get friends and family to help us out during our busiest times!
Once your order is processed, you should receive a shipping confirmation email from Stamps/USPS on behalf of Run The Edge. This will include your tracking number, which you can use to see updates on your package’s journey.
We use USPS to ship all packages and charge by weight—so shipping rates will vary depending on what you order both for event registrations and online store purchases.
We use USPS to ship all packages at the standard rate, from our office in Boulder, CO, USA.
We ship anywhere in the world, and will try our best to get your package to you in the most efficient way possible.
How long does it take for my order to ship?
Our small, friendly team works really hard to process orders as quickly as possible, so please allow a few days for your order to be processed, unless otherwise noted. Once your order is processed, you can expect to see your package arrive within the following windows:
Domestic orders (USA): 3-10 business days
International orders: ~ 6 weeks
If your package still hasn’t arrived within the windows listed above, don’t worry! Sometimes magic happens and packages are found and re-routed to you. If your package doesn’t arrive after 14 days for domestic orders or 8 weeks for international orders, please contact us and we’ll help you out!
Do you ship internationally?
Yes! We ship anywhere that’s verified by USPS. If you are concerned about receiving your package from your local post office, please contact us here prior to placing your order.
Do you ship to APO addresses?
Yes! APO addresses are considered US soil, so even if you’re stationed overseas your mail will be delivered for the same rate as a US domestic package.
For event registrations choose “APO/FPO Military Address” as your shipping delivery option and enter your APO address in the fields. For store purchase you won’t have a different delivery option, but you may still enter an APO address in form fields. Check out more information about addressing mail to APO/FPO addresses at USPS’s site here.
How do I track my package?
You’ll get a shipping confirmation email from us including your tracking number. Click the link to view your tracking info, or copy and paste your tracking number into USPS’s tracking system here.
I didn’t receive a shipping email or tracking number, what should I do?
First check your spam/junk folder and promotions tabs in your email inbox. If you haven’t received a message from us (Stamps on behalf of Run The Edge) then please contact our team here.
The tracking info says my package was “delivered” but I never received it. What should I do?
- Make sure you’re within the shipping window listed above.
- Contact your local post office (remember to bring your tracking number!) and ask them to help you locate the package.
- Contact us here, we’ll help you out!
***Prior to contacting our customer service team, please be sure to file a claim for your lost package if your local post office is unable to locate the package.***
I need to change or cancel my order, what do I do?
If your order is still processing but has not shipped yet, contact us ASAP for assistance here. Please note that once a package has been shipped we cannot change or cancel an order. If you need to change an order that has already shipped, please see Returns & Exchanges.
My shipping address is incorrect, what do I do?
If you notice it on your receipt or tracking info, please contact us ASAP to give us a heads-up, as we may be able to help before the package is sent. Once your package ships from our office we cannot change your mailing address and recommend contacting your local post office for assistance.
If your package is returned to our office because of an incomplete or incorrect address, we will be in touch with you via email.
If you still have questions, concerns, or just want to send us some <3 please contact our customer service team. We’re here 9-5 MST and we’ll get back to you within two business days at the latest, so make sure to add us to your contact list!
Email us at: email@example.com