Refund policy
We want to ensure you’re happy with your fitness experience and gear you receive, so we’re here to help!
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Exchanges
Returns and Refunds
Shipping Reimbursements
Contact RTE
Exchanges
We offer exchanges for shirts as we know sizing can be tricky and we want you to find the best fit. For an exchange, please follow the instructions below within 14 days of receiving your purchase/registration. All garments must be unworn and unwashed in order to be exchanged. To make sure you love your new shirt size, please view the size chart associated with the shirt you purchased via our store.
For an exchange, please send the shirt to:
Run The EdgeAttn. Shipping Dept. / Exchanges7270 W. 118th Pl. Unit DBroomfield, CO 80020USA
Inside the package, please include a note with the following info:
Full nameMailing addressEmail addressShirt style you’d like instead (unisex or ladies cut)Shirt size you’d like insteadReason for exchange
Once we receive your package, we will send you a new shirt from the information noted in your package.
Shipping Reimbursements
Fitness Events:
If you are unhappy with a fitness event you registered for, you may cancel your registration for any reason within five days of purchase OR within five days of the challenge's start in the case of pre-registration for a full refund. If you ordered gear with your registration package, all gear must be returned and received by RTE before we are able to process your refund. To request a refund, please contact our team at info@runtheedge.com
Gear and Apparel:
If you ordered gear at registration or from our online store, you can return it to us within 14 days of receiving your purchase for a full refund. All shirts must be unwashed and unworn, and gear must remain in original packaging (plastic wrappers, etc.) in order to be eligible for a refund.
To return items, please send them to:
Run The EdgeAttn. Shipping Dept. / Returns7270 W. 118th Pl. Unit DBroomfield, CO 80020USA
Inside the package, please include a note with the following info:
Full nameMailing addressEmail addressReason for return
Once we receive your package, we will contact you regarding your return and proceed accordingly.
Returns and Refunds
For both returns and exchanges, please note that we do not cover shipping costs to return items to our office. Our shipping fees cover the minimum amount required to ship the product to you, therefore returning an item is the responsibility of the customer.
If you are exchanging a product, we will cover the shipping cost to send you the exchanged item.
If you received the incorrect item due to our error, we will happily cover the shipping costs for your return/exchange. If this is the case, please contact our team at info@runtheedge.com prior to sending your package back to us.
For damaged or defective gear, please contact our team at info@runtheedge.com within 48 hours of package delivery.
Contact RTE
If you still have questions, concerns, or just want to send us some ♥ , please contact our customer service team. We’re here 9-5 MST and we’ll get back to you 99.99999% of the time within 24 hours. Please make sure to add us to your contact list to avoid having our emails end up in your spam or junk folder!